Robbie King
Doctorate
Doctorate Title: Exploring patients’ experience of non-conveyance after receiving an emergency ambulance service response.
Doctorate Description: This research project explored patient experience of paramedic-led healthcare that resulted in a decision to not be transported to an ED. Ambulance service responses that result in non-conveyance represent provision of paramedic-led healthcare in the community and requires complex decision-making by paramedics. However, there is a scarcity of knowledge describing or explaining how patients’ experience healthcare in this setting. This is despite evidence reporting that understanding patient experience is associated with improvement in delivery of quality, safe, and clinically effective healthcare.
Sequential mixed methods were used to explore this topic. Descriptive statistics were used to describe characteristics of incidents responded to by NSW Ambulance Service that resulted in non-conveyance during a 2-year period. A qualitative approach using Constructivist Grounded Theory (GTc) methodology, was then used to generate a substantive theory that describes and aids understanding of patient experience in this setting. The body of knowledge generated by this research is anticipated to be useful to inform paramedicine, paramedic education and practice, the design of novel models of paramedic-led healthcare, and development of patient reported experience measures of healthcare that results in non-conveyance.
Details:
Type: PhD
University: University of the Sunshine Coast
Primary Supervisor: Associate Professor Florin Oprescu
Category: Other - Patient Experience of paramedic-led healthcare/Non-conveyance
Funding: Australasian College of Paramedicine (ACP)
Start Date: 2019
End Date: 2024
Status: Complete
Thesis
ThesisResearch Interests
Non-Conveyance, Patient experience, Paramedic process, Qualitative methodology, Grounded Theory.
Publications
King R, Oprescu FI, Lord B, et al. Patients’ experiences of non-conveyance following an Australian ambulance service paramedic response: A constructivist grounded theory exploration. Paramedicine 2023. DOI: 10.1177/27536386231163721.
King R, Oprescu F, Lord B, et al. Patient experience of non-conveyance following emergency ambulance service response: A scoping review of the literature. Australas Emerg Care 2021; 24: 210-223. DOI: 10.1016/j.auec.2020.08.006.
King R, Morrison, A. Through the looking glass – Why is understanding the patients’ perspective of paramedic-led healthcare important? Response. Winter 2023 ed. Umina Beach, NSW: Australasian College of Paramedicine, 2023, p. 46-49.
Paramedic PhD is endorsed by:
